Return & Refund Policy

This Return & Refund Policy explains how return requests are handled for purchases made through https://www.xenvix.online.

Return requests may be submitted within 14 days of delivery.

To be eligible for a return:

Requests that do not meet these conditions may not be approved.

Due to the nature of intimate apparel, certain items are not eligible for return once they have been worn or used.

For hygiene reasons, we are unable to accept returns for items that show signs of wear, damage, or alteration after delivery.

We recommend reviewing product details, sizing information, and images carefully before placing an order.

Returns may not be accepted in the following cases:

If an item arrives damaged, defective, or different from what was ordered, please contact us within 48 hours of delivery.

To help us review the issue, please include:

After review, we will provide an appropriate resolution, which may include a replacement or refund depending on the situation.

To request a return, please contact:

If your request is approved, return instructions will be provided. Items sent without prior authorization may not be accepted.

Unless the issue is due to our error, return shipping costs are the responsibility of the customer.

Refunds are processed after returned items are received and inspected.

Shipping fees are generally non-refundable unless the return is due to an error on our part.

For return-related inquiries:

Email: service@xenvix.online
Phone: +1 334-938-0709
Address:
257 Congressional Ln Apt 114
Rockville, MD 20852
United States

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