Refund policy
Return & Refund Policy
This Return & Refund Policy explains how return requests are handled for purchases made through https://www.xenvix.online.
Return Window
Return requests may be submitted within 14 days of delivery.
To be eligible for a return:
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Items must be unused, unworn, and in original condition
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Items must include original packaging where applicable
Requests that do not meet these conditions may not be approved.
Hygiene & Intimate Apparel Policy
Due to the nature of intimate apparel, certain items are not eligible for return once they have been worn or used.
For hygiene reasons, we are unable to accept returns for items that show signs of wear, damage, or alteration after delivery.
We recommend reviewing product details, sizing information, and images carefully before placing an order.
Non-Returnable Situations
Returns may not be accepted in the following cases:
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Incorrect size, style, or variant selected at checkout
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Items that have been worn, washed, or altered
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Items returned without prior contact
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Final sale or promotional items where specified
Damaged or Incorrect Items
If an item arrives damaged, defective, or different from what was ordered, please contact us within 48 hours of delivery.
To help us review the issue, please include:
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Order number
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Photos of the item and packaging
After review, we will provide an appropriate resolution, which may include a replacement or refund depending on the situation.
Return Process
To request a return, please contact:
Email: service@xenvix.online
If your request is approved, return instructions will be provided. Items sent without prior authorization may not be accepted.
Unless the issue is due to our error, return shipping costs are the responsibility of the customer.
Refunds
Refunds are processed after returned items are received and inspected.
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Refunds are issued to the original payment method
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Processing time: 5–10 business days depending on the payment provider
Shipping fees are generally non-refundable unless the return is due to an error on our part.
Contact
For return-related inquiries:
Email: service@xenvix.online
Phone: +1 334-938-0709
Address:
257 Congressional Ln Apt 114
Rockville, MD 20852
United States