Shipping Policy

Shipping Policy

This Shipping Policy explains how orders placed on https://www.xenvix.online. are processed, shipped, and delivered.

Order Processing

Orders are prepared for shipment after payment has been successfully completed. Processing includes order verification, item preparation, quality checking, and packaging.

Most orders are processed within 1–3 business days. During periods of higher demand, processing times may vary slightly. If a delay occurs, customers may be contacted by email with an update.

Shipping & Delivery Time

Delivery time includes both order processing and carrier transit time.

  • Processing Time: 1–3 business days

  • Standard Shipping: 5–9 business days

Estimated total delivery time is typically 6–12 business days from the date of order confirmation.

Delivery timeframes are estimates and may vary depending on destination, carrier operations, weather conditions, or other external factors.

Shipping Coverage

Xenvix currently ships within the United States and to selected international destinations based on availability.

Shipping Fees

Shipping costs are calculated at checkout based on order value and delivery location.

United States:

  • Free Standard Shipping on orders over $60

  • Standard Shipping: $10 for orders below $60

All applicable fees are displayed before the order is completed.

Order Tracking

Once an order has been shipped, a confirmation email with tracking details will be sent.

Tracking information is typically available within 24 hours after dispatch, depending on the carrier.

Delivery Issues

If an order arrives damaged, incorrect, or there is an issue with delivery, please contact us within 48 hours of delivery.

To help us review the issue efficiently, please include:

  • Your order number

  • Photos of the item and packaging (if applicable)

We will review the situation and provide an appropriate resolution where applicable.

Contact

For shipping-related inquiries:

Email: service@xenvix.online
Phone: +1 334-938-0709
Address:
257 Congressional Ln Apt 114
Rockville, MD 20852
United States